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D-SHOPP Return & Refund Policy
This Return & Refund Policy governs all purchases made through D-SHOPP, including transactions made via the D-SHOPP website, mobile applications, vendor platform, and the DPdrop delivery service.
By placing an order through D-SHOPP, customers agree to the terms outlined in this policy.
Overview of the D-SHOPP Marketplace
D-SHOPP operates as a multi-vendor marketplace platform connecting customers with independent vendors and providing delivery services through DPdrop.
Because products are sold by independent vendors, refund and return requests are primarily managed by the vendor responsible for the product, while DPdrop only provides logistics services.
Product Return Policy
Customers may request a return under the following conditions:
Eligible Return Conditions Products may be eligible for return if
• The item delivered is damaged during delivery
• The item received is incorrect
• The item has manufacturing defects
• The item is significantly different from the product description
Return Timeframe
Customers must request a return within
24 to 72 hours after delivery, depending on vendor policy.
Requests submitted after this period may be rejected.
Non-Returnable Items
The following items cannot be returned or refunded, unless defective:
• Perishable goods (flowers, groceries)
• Personal care products
• Opened cosmetics
• Custom or personalized products
• Digital goods or downloadable content
• Intimate apparel
• Items marked “Final Sale”
Each vendor may also define additional non-returnable categories.
Return Process
To request a return:
Open the D-SHOPP app or website, Go to Orders, Select the order
Click Request Return / Report Proble
Upload photos or proof if necessary
The vendor will review the request and respond within 24-48 hours.
If approved, instructions will be provided for:
• Product pickup
• Return shipping
• Replacement
Refund Policy
Refund eligibility depends on the nature of the issue.
Refund May Be Issued When
• The vendor cannot replace the product
• The order is canceled before shipment
• The product is defective or damaged
• The wrong product was delivered
• The item is out of stock
Refunds are issued to the original payment method.
Processing time may take 3-7 business days depending on the payment provider.
Partial Refunds
Partial refunds may apply when:
• Items show signs of use
• Parts or accessories are missing
• The product is returned damaged by the customer
The vendor determines the partial refund amount.
Order Cancellation Policy
Orders may be canceled:
• Before the vendor confirms the order
• Before the order enters the delivery stage
Once an order is picked up by DPdrop or Third-Party Shipping Carrier, cancellation may not be possible.
DPdrop Delivery Policy
DPdrop is the official delivery network of D-SHOPP, designed to provide fast and reliable last-mile delivery services.
By using DPdrop, customers and partners agree to the following delivery policies.
  Payment & Delivery Fee
• All delivery fees must be paid at checkout or at the time of booking.
• Delivery fees are non-refundable, even in cases of order delays beyond DPdrop’s control.
• Additional charges may apply for:
Incorrect addresses, Failed delivery attempt, Rescheduled deliveries
These charges must be paid before reattempting delivery.
Delivery Process
Customers must provide:
• Accurate delivery addresses
• Valid phone numbers
DPdrop is not responsible for failed deliveries caused by incorrect information.
Delivery time estimates may vary depending on:
• Traffic
• Weather
• Vendor preparation time
• High demand
A recipient must be available at the delivery location.
If no one is available:
• The driver may attempt to contact the recipient
• The delivery may be rescheduled
• Additional delivery charges may apply
Handling of Goods
DPdrop takes reasonable care when transporting goods.
However:
• DPdrop is not responsible for product defects or quality issues.
• Vendors are responsible for proper packaging.
• Customers must inspect items upon delivery.
Product issues must be reported through D-SHOPP support immediately.
Failed Deliveries & Returned Orders
A delivery may fail due to:
• Incorrect address
• Customer unavailability
• Refusal to accept delivery
In such cases DPdrop may:
• Attempt to contact the recipient
• Return the item to the vendor (return fees may apply)
• Hold the item temporarily for picku
If the order remains unclaimed beyond the holding period, it may be disposed of without refund.
Prohibited Items
DPdrop will not transport:
• Illegal substances
• Hazardous materials
• Weapons or dangerous goods
• Items prohibited by law
• Poorly packaged perishable goods
If such items are discovered:
• Delivery may be canceled
• No refund will be issued
• Authorities may be notified if required
Delivery Liability
DPdrop acts strictly as a logistics service provider.
DPdrop is not responsible for:
• Product authenticity
• Product quality
• Vendor disputes
• Manufacturing defects
DPdrop is also not liable for delays caused by:
• Natural disasters
• Traffic accidents
• Government restrictions
• Force majeure events
Third-Party Shipping Carrier Policy
D-SHOPP vendors may use external shipping carriers integrated to deliver products to customers.
These carriers may include, but are not limited to:
• United States Postal Service (USPS)
• UPS
• FedEx
• Other regional or international carriers
When such carriers are used, the following policies apply.
Carrier Responsibility
Once a vendor hands the package to a third-party carrier and the shipment is scanned into the carrier’s system, the responsibility for transportation transfers to the shipping carrier.
D-SHOPP and DPdrop are not responsible for delays, loss, or damages caused by third-party carriers.
Delivery estimates provided at checkout are approximate and depend on the carrier's network.
Delays may occur due to:
• Weather conditions
• Transportation disruptions
• High shipping volumes
• Customs processing
• Operational issues within the carrier network
D-SHOPP cannot guarantee delivery times when external carriers are used.
If a package shipped via a third-party carrier is marked lost, the following process will apply:
The customer must contact D-SHOPP support.
The vendor will initiate a carrier investigation or claim.
The carrier will determine whether compensation applies.
Refunds or replacements will depend on:
• The outcome of the carrier’s investigation
• The shipping insurance purchased by the vendor
If a package arrives damaged:
• The customer must report the issue within 24–48 hours of delivery.
• Photos of the damaged item and packaging may be required.
The vendor will determine whether to:
• Issue a replacement
• Provide a refund
• File a damage claim with the carrier
If a carrier delivers a package to an incorrect address:
• The vendor or customer may contact the carrier directly using the tracking number.
• D-SHOPP may assist in contacting the carrier but cannot guarantee recovery of the package.
Fraud & Abuse Prevention
D-SHOPP reserves the right to deny refunds if:
• Fraudulent claims are detected
• The customer repeatedly abuses the return system
• False delivery complaints are made
Accounts engaging in suspicious behavior may be suspended.
Policy Updates
D-SHOPP reserves the right to update or modify this policy at any time without prior notice.
Continued use of the D-SHOPP platform or DPdrop delivery services constitutes acceptance of the updated policy.
For return or refund assistance, customers may contact:
D-SHOPP Customer Support
Through:
• In-App Support
• Website D-SHOPP Help Center
• Official Support Email (d-shopp@d-shopp.com)